Download our Warranty, Care & Maintenance guide here.
How do I file a claim?
If you are unhappy with your Engineered Floors Multifamily carpet and believe you have a warranty claim, you must first contact your Engineered Floors Multifamily retailer to file a claim. If, after working with your retailer you are still not satisfied, you may contact us directly. You will need to provide a proof of purchase, a full description of your claim, and receipt(s) for recommended professional cleaning by hot water extraction. firstname.lastname@example.org
What type of vacuum should I use and how often do you recommend vacuuming?
The Carpet and Rug Institute provides a list of recommended vacuums that can be found here. The CRI recommends vacuuming your carpets at least once a week, and daily in areas of high-traffic use.
If I use a vacuum that does not have the CRI seal of approval, will my carpet warranty be voided?
While the use of a non-approved vacuum will not void your warranty, using approved vacuum cleaners will extend the life of your carpet and improve the indoor air quality in your home. We strongly recommend the use of Carpet and Rug Institute approved vacuum cleaners. You’ll find a list here.
Will seams be visible in my rooms?
When installed by professional carpet installers, most of our carpets can be installed with seams that will be virtually unnoticed. Some seams may be slightly visible based on the color and style selected. In general terms, lower pile height carpets (less thickness) will tend to show more seams. Within our product line, only loop pile carpets would fit into the category of lower pile height carpets.
Can Engineered Floors Multifamily carpet be installed without a pad?
Carpet pad is required in order to qualify for our warranties. We recommend padding to enhance the softness of your carpet and to increase the life of your carpet by acting as a shock absorber when someone walks on the carpet.
What type of padding do you recommend for Engineered Floors Multifamily carpet?
The CRI (Carpet and Rug Institute) has a full set of recommendations. For cut pile carpet, we recommend a pad with a maximum thickness of 7/16″ and a minimum density of 6 pounds per cubic feet. For loop pile carpet, we recommend a pad with a thickness of 3/8” and a minimum density of 6 pounds per cubic feet.
I have a stain on my carpet that I can't remove with your recommended methods. Now what?
Depending on your style purchased, there may be additional steps we can utilize to clean your stain. Email us at email@example.com. You will need to know the style name or number of the carpet you purchased and the nature of the stain you have encountered. Based on that information, we can recommend a course of action to improve your stain.
Are Engineered Floors Multifamily products environmentally friendly?
Because of our operational efficiencies and the way we make our PureColor® solution-dyed polyester, we use considerably less energy to make our carpets and 50% less oil than piece-dyed nylon carpets. The dye is inserted into molten polymer during the fiber manufacturing process. PureColor uses 30% less energy, emits 42% less greenhouse gases and uses 87% less water to produce.
What is the 'new carpet smell' and how long will it last?
Carpets, like many products in the home, can give off a very slight odor when first installed. This odor is a result of the latex (rubber) backing system that holds the carpet tufts to the backing. It normally dissipates within a few days. A persistent urban legend is that this odor is formaldehyde. That is not true. Formaldehyde has not been used in the carpet manufacturing since 1975. The Carpet and Rug Institute has a program to test and ensure that carpets pass a series of stringent tests called the Green Label Plus Program. All of the carpets we manufacture pass the requirements of this program. Get more details on this program here.